Cara Meningkatkan Kepuasan Customer Dalam Aktivitas Belanja Online
Indah Widi Astuti Waluyo
Tentang Trainer
Indah Widi Astuti Waluyo
Customer Associate Manager at ZALORA
4.8 (0 Penilaian)
Indah Waluyo adalah seorang Customer Service Associate Manager dari salah satu e-commorece ternama di Indonesia dan sudah emmiliki pengalaman dibidang customer service selama lebih dari 8 tahun.
Deskripsi Training
1j 40m • Marketing • Tanggal Rilis: 02/01/2021
Training ini membahas mengenai cara untuk memuaskan customer dari berbagai aspek, yang meliputi apps, website, pricing, promotion, delivery, product, return and exchange.
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List of training material
2 Chapter • 11 Material • 57 minute(s)
BAB 1: The Background of Online Shop
3 Material
•
13 minute(s)
Online Shop and history in Indonesia
The Benefits of Online Shop
Kuis BAB 1
BAB 2: How to Satisfy your Customer
8 Material
•
44 minute(s)
Apps and Website
Pricing and Promotion
Delivery
Product
Return/Exchange
Customer Service
Kuis BAB 2
Tes Akhir
List of training material
2 Chapter • 11 Material • 57 minute(s)
BAB 1: The Background of Online Shop
3 Material
•
13 minute(s)
Online Shop and history in Indonesia
The Benefits of Online Shop
Kuis BAB 1
BAB 2: How to Satisfy your Customer
8 Material
•
44 minute(s)
Apps and Website
Pricing and Promotion
Delivery
Product
Return/Exchange
Customer Service
Kuis BAB 2
Tes Akhir
Member of
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